Mark Bryan
Head of Uk Fraud Operations @香港匯豐銀行
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WORK HISTORY
Head of Uk Fraud Operations @香港匯豐銀行
ABOUT MARK BRYAN
A versatile Senior Leader, with over 20 years of experience in financial services, working across several brands for Lloyds Banking Group (including Halifax, Lloyds Bank, Bank of Scotland and MBNA) as well as Barclays Bank. A strong blend of leadership qualities with a proven track record of delivering across several diverse functions, including Operations, Multi-Channel Customer Service, Contact Centre, Transformational Change, Customer Experience Design, Customers in Financial Difficulty, Resource Planning, Fraud Operations and Customer Complaints.My specialties include Operational Leadership, Contact Centre Leadership, Performance Improvement, Multi-Channel Customer Experience, Distribution Strategy, Business Development, New Tech/Capabilities and Innovation, Transformation Change, Risk Assurance, Fraud, Complaints Management, and Diversity, Equity & Inclusion Transformation. Throughout my career, I have successfully led large functions, driven improvements and managed substantial budgets.I have a passion and a background in transforming businesses to redefine customer outcomes. I seek roles where I can leverage my skills and passion to make a substantial impact both in terms of people and commercial success.
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