Mark Baines

Customer Success Executive @Cisco

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2019 — Present

Customer Success Executive @Cisco

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Manchester, GB

I have joined Cisco to help organisations get the value from the solutions they have invested in with Cisco. I am focused on working with organisations to understand their business reasons for investing in a solution or technology and the desired business outcome they require and then working with them and Cisco to achieve those outcomes.

EDUCATION

N/A

Salford City College Group

Science

N/A

Salford Technical college

Scxience Diploma

1983 — 1985

Salford Techncal College

HNC, BioChemistry and Science

SKILLS

SipCall CenterProfessional ServicesMobile DevicesContact CentreStrategic PlanningSolution SellingVoice Over Ip (Voip)Operations ManagementBusiness IntelligenceCustomer ExperienceUnified CommunicationsService ManagementGo-to-Market StrategyTelephonyContact CentersSession Initiation Protocol (Sip)Managed ServicesTelecommunicationsVoipChannel PartnersSaasLeadershipCall CentersBusiness DevelopmentIpSoftware as a Service (Saas)Program ManagementPre-SalesStrategyWirelessInternet Protocol (Ip)AvayaCtiUcIvrCloud ComputingIT StrategyManagementAvaya Technologies

ABOUT MARK BAINES

30+ years in the Communications field specializing in transformational strategy and direction of enterprise architectures. Specific focus on Customer experience and Collaborative communications.History of collaboratively building winning strategies and leading teams, in driving new technologies to deliver business benefits, building winning strategies and teams, in driving new technologies for growth.• Results-Oriented Leader • Build Winning Teams • Executive Relationship building• Business Acumen • Visionary • Creative • Change Agent • Unique perspective of End Client, System Integrator and Vendor Specialties: specializing in transformational strategy of technology to business value/

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