Mark Simpson
➥ Chief Operating Officer | Elite Health Online | EOS Integrator
- Role
- Chief Operating Officer Eos Integrator at Elite Health Online
- Location
- Princeton, TX, US
- LinkedIn followers
- 500 followers
About Mark Simpson
I am a values-centered Chief Operating Officer, melding experience leading project management, customer success, top-tier accounts, and IT service delivery to serve as the spine of operations and accountability for a fast-growing telehealth enterprise. I bring balance and consistency into focus as an effective filter and deft prioritizer, helping a business get things done in the now while also planning for the future. With roots in law enforcement, I learned early on how to read and respond to a range of people, build rapport, diffuse conflict, and remain a face of calm in a range of situations. I am eager to invest in others and their potential, and see it as my responsibility to build up individuals as well profitability. Key Skills Team & Executive Leadership Complex Project Management Customer Success Frameworks Process Improvement Cross-Functional Coordination Deft Prioritization Multi-level Coaching Strategic Account Management IT Tools & Service Management Strategic Planning & Execution Executive Communication
Experience
Chief Operating Officer Eos Integrator
May 2022 — Present
I wear multiple hats as COO of a unique telehealth start-up that is pushing through the limits of traditional medical practices to offer comprehensive, progressive hormone and wellness products with a superior experience. I work closely with department heads to manage daily operations and execute the business plan. Integrates all major operating functions of the business, holding the leadership team accountable and ensuring everyone is rowing in the same direction. Uses the Entrepreneurial Operating System tool to clarify, simplify, and achieve the vision for the business. Moved the business to the Cloud version of salesforce, consolidated IT tools, and implemented a ticketing system. Shaped the Customer Success program and Project Management processes. Ensures visibility of progress and issues, and the completion of projects on time and under budget.
Education
Southwestern Baptist Theological Seminary
N/A, 90 hours towards Christian Education
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