Mark Arslan
Senior Software Developer @Coursera
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WORK HISTORY
Senior Software Developer @Coursera
Toronto, ON, CA
AI Platform Strategy & DevEx (2025): Authored the \"AI Developer Portal\" and defined standards for MCP and multi-agentic workflows. Led vendor selection for the LLM/MCP Gateway — evaluating 3 vendors, creating rubrics, running a pilot, and driving the final choice. Aligned Security and IT to standardize LLM governance org-wide.GenAI Product Engineering: Architected \"Program Builder,\" a GenAI tool (Azure OpenAI) that cut enterprise program creation from hours to minutes, adopted by 816 organizations. In 2025, documented the system and transitioned ownership to the India team — proving the architecture scaled independently of its creator.Revenue Operations & Billing: Designed and launched \"Hard Pause & Restore\" contract functionality, resolving revenue leakage by eliminating unbilled grace periods for delinquent accounts. Engineered the enrollment downgrade/restore flow and remained the recognized SME across 3+ teams through 2025.Infrastructure Optimization: Led migration of CI/CD platform (\"R2\") from Prisma/RDS to DynamoDB — denormalizing schemas, implementing new Data Access Layers, and retiring legacy dependencies. Built the \"AWS Observer\" at Spark Days to detect cost waste across S3, RDS, and Load Balancers.Technical Leadership: Recognized as technical anchor for on-call emergencies and cross-team problem solving. Built and demoed the company\'s first Claude Code plugin at Spark Days, automating context retrieval for engineers. Led security remediation including token rotation and GHA security reviews.
SKILLS
ABOUT MARK ARSLAN
12+ years of experience in Product Engineering and high-scale distributed systems, now specializing in Developer Experience (DevEx) and AI platform strategy.Currently defining Coursera’s engineering standards for AI adoption, including the standardization of Model Context Protocol (MCP) and LLM Governance.Key Highlights:AI Strategy: Established the \"Paved Path\" for internal AI adoption and led the strategic evaluation of 10+ vendors for the enterprise AI Gateway.Product Engineering: Architected \"Program Builder,\" a GenAI tool adopted by 816 organizations that reduced creation time from hours to minutes.Operational Excellence: Proven track record of \"ruthless simplification\" in legacy migrations (Scala to Java, Prisma/RDS to DynamoDB).Recognized as a technical anchor for cross-functional problem solving and system stability.
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