Mark Norton

Deputy Director Project Management, Houston Information Technology Services @City of Houston

Houston, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2017 — Present

Deputy Director Project Management, Houston Information Technology Services @City of Houston

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Houston, TX, US

Leadership of project management and business analysis functions in IT services. Responsibilities cover project and portfolio management; business analysis; requirements analysis and planning; process re-engineering; organizational change and training; performance metrics tracking; technical writing; and advocate program. City-wide technology duties include capital improvement planning and prioritization; governance; and strategic plan development.Key Accomplishment:√ Lead initiative to align and reclassify IT staff to current market requirements.√ Define current job requirements; identify market match; and alignment to City career stream and level.√ Design and manage project including analysis and reporting; scheduling activities; and communications.

EDUCATION

1978 — 1983

University of Louisville

Bachelor of Arts, Major: Psychology; Minor: Natural Sciences

1983 — 1984

University of Louisville

Post-baccalaureate, Accounting and economics

1984 — 1986

University of Kentucky

MBA, Finance

SKILLS

Project ManagementEmployee EngagementProject ImplementationCustomer ServiceE-LearningStrategic PlanningProject PlanningLeadership DevelopmentProposal WritingTrainingCustomer RelationsBusiness ProcessProblem SolvingBusiness PlanningConsultingContract NegotiationPerformance ManagementGovernanceBusiness Process ImprovementBudgetingPerformance ImprovementErpHuman ResourcesAnalysisNegotiationBusiness StrategyVendor RelationsLeadershipProgram ManagementResearchStrategyPublic SpeakingAccount ManagementChange ManagementBusiness AnalysisMicrosoft OfficeEnterprise Resource Planning (Erp)Organizational ChangeProcess ImprovementCoaching

ABOUT MARK NORTON

Diversely experienced leader in the integration of people, process, and technology to deliver improvements in performance and business outcomes. Extensive top-tier performance in multiple global and local industries. Pragmatic approach to deliver fiscally responsible solutions that meet or exceed stakeholder expectations. Consistently achieves or exceeds team and individual goals while building lasting relationships.Specialties: • Customer Focus • Skilled Project Leader • Team Development • Client Development and Success • Business Readiness experienced • Performance Management • Relationship Management • Communications – oral and written • Results-Driven • Reflective Listening • Self-Directed • Recruiting, Hiring, and Training • Consultative Selling • Time and Priority Management • P&L / Budgeting / Cost Control

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Mark Norton — Deputy Director Project Management, Houston Information Technology Services at City of Houston in Houston, TX, US | Unifers