Mark A.

Lead Salesforce Developer @Experian Consumer Services

Nottingham, GB

Act as technical lead and solution architect across Service Cloud, designing scalable, secure solutions that align with enterprise strategy.• Partner with business stakeholders to capture requirements, translate them into actionable designs, and deliver solutions that improve customer and agent experience.• Bridge technical and non‑technical audiences, presenting complex concepts in clear business terms to secure buy‑in and adoption.• Collaborate with Salesforce account managers to explore new features, run proofs of concept, and introduce underutilised platform capabilities to drive innovation.• Lead governance and change management processes, including DevOps pipelines, release management, and technical standards documentation.• Mentor developers, admins, and QAs, providing oversight on coding practices, solution design, and system optimisation.• Contribute to enterprise architecture planning, ensuring integrations, data structures, and security strategies are robust and future‑proof.• Champion user experience improvements, ensuring solutions are intuitive, efficient, and aligned with business goals.

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