Mark Griffith
IT Technician @Valley Health
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WORK HISTORY
IT Technician @Valley Health
Winchester, VA, US
As an IT technician, I assume key accountability for providing 24/7 technical support and services across six hospitals and a long-term healthcare facility in Front Royal (Lynn Care Center). In addition, I support end-users remotely and desk-side for prompt resolution of technical/networking issues to minimize user downtime. I develop and strengthen solid, long-term rapport with vendors for new gear rollouts (IP addressing, cabling, and Wi-Fi testing/configuration).• Supported over 600 users, 650+ PCs, 260+ printers and faxes, mobile computing devices, VoIP phones, IPad\'s, Surface Pro\'s, network connections, and new hardware deployment.• Played a key role as an IT support technician by providing on-site support to over 600 users.• Credited with building and executing new patient wards on time and without any interruptions.• Developed and strengthened solid, long-term rapport with all users, executives, workers, and vendors.
EDUCATION
Computer Learning Center
Associate's degree, Programming / Engineering
Virginia Commonwealth University
Business Management/Administration/Economics
SKILLS
ABOUT MARK GRIFFITH
Thank you for visiting my profile.I’m Mark! An accomplished and tech-savvy professional providing technical service and support for network connectivity, peripheral equipment/end devices, and system maintenance. I have repeated success troubleshooting network resources and evaluating technical alternatives to optimize network/system performance. I am adept at identifying and isolating business challenges, as well as devising technical solutions to resolve hardware/software-related issues. Customer service skills second to none, repeatedly demonstrated rapport building skills and ability to win over the tough customers. I am able to effectively communicate complex technical information to non-technical users on all levels. I am capable of prioritizing and managing multi-task assignments within stringent deadlines. I am strives to remain well informed of technological advances/networking environment and investigating infrastructure methods to achieve shared goals. I have excellent organizational, interpersonal, and problem-solving skills.Below are some of my notable career achievements:• Supported over 600 users, 650+ PCs, 260+ printers and faxes, mobile computing devices, VoIP phones, IPad’s, Surface Pro’s, network connections, and new hardware deployment.• Played a key role as an IT support technician by providing on-site support to over 600 users.• Improved the helpdesk\'s performance and productivity through excellent technical support and resource utilization.
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