Mark Griffith

About Mark Griffith

Thank you for visiting my profile.I’m Mark! An accomplished and tech-savvy professional providing technical service and support for network connectivity, peripheral equipment/end devices, and system maintenance. I have repeated success troubleshooting network resources and evaluating technical alternatives to optimize network/system performance. I am adept at identifying and isolating business challenges, as well as devising technical solutions to resolve hardware/software-related issues. Customer service skills second to none, repeatedly demonstrated rapport building skills and ability to win over the tough customers. I am able to effectively communicate complex technical information to non-technical users on all levels. I am capable of prioritizing and managing multi-task assignments within stringent deadlines. I am strives to remain well informed of technological advances/networking environment and investigating infrastructure methods to achieve shared goals. I have excellent organizational, interpersonal, and problem-solving skills.Below are some of my notable career achievements:• Supported over 600 users, 650+ PCs, 260+ printers and faxes, mobile computing devices, VoIP phones, IPad’s, Surface Pro’s, network connections, and new hardware deployment.• Played a key role as an IT support technician by providing on-site support to over 600 users.• Improved the helpdesk\'s performance and productivity through excellent technical support and resource utilization.

Experience

1. IT Technician

   Valley Health

   Apr 2012 — Present · Winchester, VA, US

   As an IT technician, I assume key accountability for providing 24/7 technical support and services across six hospitals and a long-term healthcare facility in Front Royal (Lynn Care Center). In addition, I support end-users remotely and desk-side for prompt resolution of technical/networking issues to minimize user downtime. I develop and strengthen solid, long-term rapport with vendors for new gear rollouts (IP addressing, cabling, and Wi-Fi testing/configuration).• Supported over 600 users, 650+ PCs, 260+ printers and faxes, mobile computing devices, VoIP phones, IPad\'s, Surface Pro\'s, network connections, and new hardware deployment.• Played a key role as an IT support technician by providing on-site support to over 600 users.• Credited with building and executing new patient wards on time and without any interruptions.• Developed and strengthened solid, long-term rapport with all users, executives, workers, and vendors.

Education

• Computer Learning Center

  Associate's degree, Programming / Engineering

  1999 — 2001

• Virginia Commonwealth University

  Business Management/Administration/Economics

  1982 — 1986

Skills

• Active Directory
• Xp
• Windows Server
• Hardware
• Problem Solving
• System Deployment
• Servers
• Vmware
• Outlook
• Microsoft Office
• Remote Support
• Access
• Project Planning
• Deployment
• System Administration
• Tcp/Ip
• Mac Os X
• Windows
• Wireless Networking
• Team Leadership
• Technical Support
• Switches
• Dhcp
• Ip
• Desktop Hardware
• Visio
• Disaster Recovery
• Computer Hardware
• Microsoft Exchange
• Sharepoint
• Windows 7
• Windows Xp
• Sccm
• Project Management
• Network Administration
• Programming
• Documentation
• Operating Systems
• Desktop Support
• Software Installation