Mark Darko

Customer Service Specialist @DuPont

Marlborough, MA, US

Own end-to-end order management for high-volume, strategic accounts using SAP, ensuring accurate and timely fulfillment• Serve as the primary liaison between customers, sales, and supply chain to resolve issues and maintain high service levels• Support global logistics, consignment, and export shipments, coordinating closely with warehouse and freight partners• Manage customer inquiries, disputes, and quality complaints within SOX compliance and Delegation of Authority (DOA)• Leverage tools like EDI and MyDuPont to streamline customer communications and technical support• Contribute to continuous process improvement initiatives to enhance customer satisfaction and operational efficiency

Boston College

Minor, Finance

Boston College

Bachelor of Arts, Economics