Mark Cole
Director Programme Management Principal @Citi
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WORK HISTORY
Director Programme Management Principal @Citi
London, GB
Lead programme manager implementing Central Account Registry reporting as part of the EU\'s 5th Money Laundering Directive throughout Citibank\'s EU branch network. A challenging multi-year, cross-business, cross-functions project juggling numerous regulatory deadlines, uneven transposition and differing techincal specifications.
EDUCATION
City St George’s, University of London
BSc. Hons, Computer Science
SKILLS
ABOUT MARK COLE
I manage financial services change projects, within Citi\'s International Business Execution office. Implementing change at legal entity level, I break down silos and coordinate across multiple business lines and functions. This broad area covers business discretionary initiatives, regulatory requirements and can include taking on distressed projects.As a Computer Science graduate, I started my career with 15 years in Technology, providing me the skills and breadth to support and challenge both IT and business in equal measure.As a project manager, I add value by fixing those areas that suffer when normally siloed businesses and functions need to come together. I focus on:Defining ownershipProbably the most troublesome area in multi-stakeholder initiatives particularly in large banking projects. The most senior to the most junior of stakeholders should be clear on their roles and responsibilities.Requirements - I prioritise clearly written unambiguous requirements.Leverage techUse of modern collaboration tools such as Teams and SharePoint to foster sharing of information and encouraging good organisation, providing a focal point for all involved.Trace requirementsProve all requirements are delivered and tested. Sounds straight forward but surprising what gaps can be found.Question everythingBe clear on objectives. Challenge assumptions. Ask why, how and what repeatedly.
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