Mark W.

Retail & Hospitality Operations Manager @Sodexo

Manchester, GB

Financial Management: Full department accountability, to support the delivery of budgeted profit and turnover for services and accounts.•Compliance: Ensure full team compliance of all company, MFT and Sodexo policies and procedures.•Client and Service Satisfaction: To consistently achieve and maintain high levels of client service user satisfaction.•Team Management: Recruit, Lead, manage and grow my teams. Ensuring timely and accurate management of all HR related duties.•Communication: Facilitate effective communication between all, ensuring regular team briefings and the communication of Company and Trust objectives and values.•Health & Safety: Deliver and maintain health and safety standards across all hospital operations, ensuring all colleagues meet and exceed expected standards.•3rd Party Contractors: Manage third-party contractors to ensure quality, value for money services, and compliance with Company and Trust requirements.•Contract Compliance: Ensure services are delivered efficiently according to contract sla’s, maintaining client service relationships.•Contract Retention: Focus on contract retention by adhering to “Clients for Life” principles.

Wellacre Technology College

GCSE, Including Maths, English and Science

Xaverian Sixth Form College

A levels, Art, Biology, Photography, Art Foundation