Mark Winn
Building WIN-WIN-WINN Relationships - TEKOA ERP - CORE INFRASTRUCTURE that allows you to focus on your CORE BUSINESS!
- Role
- Client Success Manager - Enterprise Software Consultant at Tekoa Software, Inc
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
Experience
Client Success Manager - Enterprise Software Consultant
Mar 2017 — Present · Spokane, WA, US
As primary point of contact for Tekoa Software, managed all phases of customer lifecycle from sales inquiry, through design, negotiation, development, documentation, testing, training, implementation, integration, ongoing customization and support, for a boutique software firm specializing in CRM/ ERP/ MRP/ E-commerce solutions, serving manufacturers, distributors, aerospace and E-Commerce customers.Managed Software support team, as direct liaison between customer and development team. Oversaw support ticket system and managed projects through completion and billing. Clearly communicated complex business needs to development team, and set and managed customer expectations to deliver timely solutions and products. Performed database management and troubleshooting using T-SQL and MS SQL Server in a Software as a Service (SAAS) environment.
Education
University of Oregon
Speech Communication and Rhetoric
1987 — 1991
Skills
- Customer Relationship Management (Crm)
- Enterprise Software
- Webinars
- Sales Management
- Solution Selling
- Sales Process
- Telephone Manner
- Sales Operations
- Customer Retention
- Hunter
- Marketing
- Customer Service
- Needs Analysis
- Microsoft Office
- Sales
- New Business Development
- Cross-Functional Team Leadership
- Account Management
- Salesforce.com
- Key Account Management
- Saas
- Enterprise Account Management
- Qualifying Prospects
- Consultative Style
- Consulting
- B2g
- Business Development
- Software as a Service (Saas)
- Phone Skills
- Team Leadership
- Customer Oriented
- Business-to-Business (B2b)
- Sales Presentations
- B2b
- Cross Selling
- Crm
- Marketing Communications
- Contract Negotiation
- Sales Prospecting
- Renewals
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