Mark Williams
Information Technology Service Delivery Manager @Metropolitan Thames Valley
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WORK HISTORY
Information Technology Service Delivery Manager @Metropolitan Thames Valley
London, GB
EDUCATION
University of York
BSC, Economics History/ Politics
SKILLS
ABOUT MARK WILLIAMS
I am a highly effective IT professional who brings a wealth of experience in delivering global projects and solutions. I have an excellent ability to build strong relationships across all business functions and the ability to manage effectively within teams in matrix structures; my key strengths include:Transformation Management (transitioning teams through ITIL, implementation, maintenance, support and change control) End-to-end process management I provided Project Management expertoseenabling Take-Two to build sites in multiple countries across the globe (7 sites in the last year).I have over 15 years of experience in managing support groups within different industries. The main goal in each case was to improve the customer experience and grow people in the team to move to other roles internally. We rolled out a change and problem management process to multiple labels within the business in the last 12 months.
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