Mark W.

About Mark W.

Experience: Event Management, Staff Management, Facilities Management, Operations Management, Best Cleaning Practices, Database Management, Crowd Control, Budget Forecasting, Payroll, Recruitment, Inventory Management, Working with Unions (IATSE Local 8, Security Police and Fire Professionals Local 506, & UFCW 1776), Coaching, Teaching, ADP, Momentus (formerly Ungerboeck), and AutoCAD.

Experience

1. Claims Resolution Specialist Iii

   Liberty Mutual Insurance

   Jul 2024 — Present

   Be open | Keep it simple | Put people first | Making things better | Act responsiblyJob Summary: • Venues: Maryland, DC, New York, Connecticut, and Ohio. • Responsibilities include investigation, analysis and other claims handling duties for medium severity property loss claims within assigned authority limits and consistent with policy and legal requirements.• Use a variety of internal and external resources, problem solving techniques and sound claims judgement to assist customers across the United States.• Determine policy coverage, set reserves, and determine whether claim will be approved or denied, including recommendations made by independent and/or field adjusters. • Clearly explain coverage to customers and notify insured of coverage or any issues.• Handle supplements and refer to the most complex supplements as appropriate.• Maintain accurate and current claim file documentation throughout the life cycle of claim cases.• Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.• Make recommendations to management for settlement amounts outside of authority limits.• Close claim files upon completion of final payment.• Committees participated in: the Fun Committee, the Rewards & Recognition Committee, and the Engagement Committee. • Act as an ally of the employer resource groups Able@Liberty, We@Liberty, & Pride@Liberty.

Education

• Rowan College at Gloucester County

  Associate of Arts - AA, Elementary Education and Teaching

• Wilmington University

  Graduate Certificate, Teaching in Higher Education

• Rowan University

  Bachelor of Arts, History

• Drexel University

  Master of Science (MS), Sport Management

  2012 — 2014