Mark White
Director Uki Fm Op Service Delivery Manager @Deutsche Bank
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WORK HISTORY
Director Uki Fm Op Service Delivery Manager @Deutsche Bank
London, GB
FM management of:• 16 buildings in UK, Ireland and Channel Islands of the Services portfolio;• Engineering, Cleaning Services, Logistics support (Moves and Changes, housekeeping and porterage), Reception, Switchboard, Hospitality and Staff catering, Vending, Reprographics, Archiving, Mail & Courier Services and Fitness Centre;• Circa. €160m budget accountability;• 17 sourced vendor partners with an on-site headcount of 500 staff;Involvement includes:• Delivery of Client and FM services within the new London HQ building due to open in 2023. this entails capturing business unit needs, space negotiation, design of service spaces, conceptual designs to the end-user experience.• Working cross-divisionally with local and global teams. As subject matter expert support global peers on FM soft service projects.Achievements include:• Covid-19 pandemic response for UK & I - Rapid and frequent changes to services, providing service to key personnel through the pandemic, development of new services, introduction of innovative solutions to respond to business needs, new playbooks, managing occupation and re-mobilisation plans. • Adept at delivering re-stacking, new build, refurbishments, renovations and workplace solutions. Project managed 5 new openings, 9 decommissioning and exiting, 1 restacking and subletting, 5 refurbishments over an 18-month period. • Driving vendor partners to deliver technological improvements, i.e. a new meeting room booking system; iPads in reception areas to receive visitors efficiently; digitalised mail and reprographic technology removing the need to send printing off-site.
EDUCATION
Westminster College London
City & Guilds 772 / 1 Communications
North West Kent College of Technology
City & Guilds 706 / 2 Advanced Cooking for the Catering Industry
Westminster College London
City & Guilds 706 / 1 Cookery for the Catering Industry
SKILLS
ABOUT MARK WHITE
Accomplished in soft services and facilities management.• Extensive UK and off-shore experience.• A reputation for delivering inventive business strategies, operational FM delivery, change projects and client focused solutions.• Strong emphasis on proactively driving, setting and delivering innovative standards.• Proficient at reviewing, benchmarking, measuring and reporting financial and operational performance.• Consistent track record of successfully delivering full lifecycle implementations to tight time scales and within budget.Before working directly for Deutsche Bank, I worked for two blue chip FM companies, JCI and CBRE to deliver a full range of solutions.Prior to specialising in FM, I worked for 17 years in the hospitality industry. Four of those years, I managed a public house. I have overseas experience of working in Bermuda and the Channel Islands.
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