Mark Welch
Senior Director, Data Solutions Group @FIS
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WORK HISTORY
Senior Director, Data Solutions Group @FIS
Tampa/St. Petersburg, FL, US
Manage and Lead a Product Adoption team, a Product Support team, an Implementations team, a Partner Relations team and a Vendor Management team for the Data Solutions Group.>Ensured that the company received the best value from its vendors, while also reducing risk and controlling costs.>Focused on improving the customer journey, increasing net new adoption, driving activation and usage, increasing retention rates and driving additional revenue.>Collaborate across multiple business groups and functions to ensure quality voice of customer assessment, data accuracy, integration to necessary systems and data, and establishment of appropriate controls for business information processes, databases, and reports.>Actively invest in the professional development of my staff.>Seek to transform something strong into something superb.always focused on areas for process improvement and on having an automation mindset.
EDUCATION
Bergen Community College
A.A., Associate of Arts, Business Administration
William Paterson University of New Jersey
B.A., Business Administration
SKILLS
ABOUT MARK WELCH
Dynamic and inclusive leader with a proven track record of driving operational excellence, optimizing resources, and leading complex, cross-functional initiatives. Adept at developing and executing short, mid, and long-term strategic plans that enhance organizational performance, drive revenue growth, and foster continuous process improvement through data-driven insights.Skilled in building and leading high-performing teams, with a strong emphasis on accountability, collaboration, and results-driven execution. Deeply committed to cultivating a culture of professionalism and mentorship, with a passion for developing talent and empowering colleagues to reach their full potential.Widely recognized for integrity, strong leadership, and a relentless work ethic. Honored as one of 105 nominees for LEAD 2020, FIS’s premier flagship leadership development program.ADVISORY / COACHING / CONSULTATIONProvide Strategy and Process improvement recommendations around Fintech solutions to ensure that the solutions solve for industry market problems, deliver on business strategies, on company growth initiatives and new product development, along with client performance, financial objectives and allows for the creation of the \"unique\" member experience.Provide Executive strategy leadership through monitoring, interpreting and providing my perspective on emerging trends in the Financial Services space.Provide strategic recommendations to C-Level Executives that align with an Organization\'s vision/goals specific to Social Media, Mobile/Channels, Analytics and Card Program (SMAC) initiatives. SPECIALTIES: • Financial Management (P&L)• Strategic Consultation• Portfolio Growth/Optimization• Pragmatic Marketing• KPI Development (Customer, Financial and People)• Strategic Innovation• Vendor Mgmt• Network Routing Compliance• Network Pricing Analysis• Network Op. Rules & Regs.• Fraud & Risk Mgmt Strategies• Data/Financial Analysis & Controls• Project Mgmt/Product Mgmt/Performance Measurements• Strategy, Vision & Mission Planning• Acquirer Relations • Client Services & Ops Mgmt.• Operational Efficiency & Cost Savings• Cross Functional Team Leadership• Operations & Process Improvement
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