Mark Walters

About Mark Walters

Mark WaltersDirector: Surgical Services Strategic SourcingFlorida Hospital: OrlandoMr. Walters has been with Florida Hospital 26 years.Having a Master’s Degree in Healthcare Administration from Andrews University and a Bachelor’s Degree in Business Administration from the University of Central Florida, Mr. Walters has served in various administrative roles across the campus; most recently Director of the Central Supply and Sterile Processing Departments.With 50 on-campus operating rooms, generating over surgeries annually and 14 endoscopy suites producing over cases annually, Mr. Walters is fully engaged in the oversight of materials, information, and finances as they move in a process from supplier to warehouse to surgeon, ultimately assuring that the patient’s needs are met, with best possible values.Mr. Walters engineers supply chain designs that are deployed to simultaneously achieve the three dimensions of the “Triple Aim”:Improving the patient experience of care (including quality and satisfaction);Improving the health of populations; andReducing the per capita cost of health care. Mr. Walters also serves as a mentor for Adventist Health System’s Leadership Development Program.

Experience

1. Administrative Director

   Florida Hospital

   May 2014 — Present

   2014 - PresentFlorida Hospital: Orlando.Director: Surgical Services Strategic Sourcing.20••••10 Florida Hospital Medical Center, Orlando, Florida.Administrative Director for Ambulatory Care Center. Responsible for the administrative duties related to operating a 36 bed unit specializing in, outpatient chemotherapy, IV/IM therapy, PICC line insertion & maintenance, blood/blood component transfusion, and overnight observation of post-surgical outpatients.20••••08 Florida Hospital Medical Center, Orlando, Florida.Administrative Director for Outpatient Scheduling. Responsible for the administrative duties related to operating a centralized scheduling software system, contact center, and intake teams. The department handles over annual scheduled events for the service lines of imaging, rehabilitation, cardiology, respiratory, and lab. Inbound/outbound telecommunications, fax requests, and e-mail requests are handled via skilled based routing to contact center agents. 20••••14 Florida Hospital Medical Plaza, Orlando, Florida.Administrative Director for Kidney Stone / Urology Surgery / Pelvic Floor Center. Responsible for the administrative duties related to operating an outpatient surgical center as well as a physician office practice. Responsible for the management of a operating budget, 40 employees, and relations among 50 surgeons and anesthesiologists. Significant endeavors include the facilitation of a Joint Venture LLC and the associated legal, marketing, and ethical – 2006 Florida Hospital Medical Center, Orlando, Florida.Program Director for Enterostomal Therapy. Responsible for the executive duties related to Wound, Ostomy, and Continence Nursing specialists. Accountable for the logistics associated with 500 to 600 patient visits per month. Critical issues include cost control associated with expanding service line and facilitating physician-staff professional relations.

Education

• Andrews University

  Master of Science, Health Care Administration

  1996 — 1998

• Valencia College

  Associate of Arts, General Education

  1991 — 1993

• Louisiana State University

  General Studies

  1987 — 1990

• UCF College of Business

  Bachelor of Science, Business Administration

  1993 — 1996

• Florida Institute of Technology

  Associate of Science, Underwater Technology

  1978 — 1981

Skills

• Hospitals
• Human Resources
• Patient Safety
• Critical Care
• Medicine
• Management
• Strategic Planning
• Emr
• Wound Care
• Leadership
• Physicians
• Surgery
• Healthcare Management
• Customer Service
• Jcaho
• Training
• Nursing
• Healthcare
• Clinical Research