Mark Venditello

Premium Support Consultant @Rogers Communications

Hamilton, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2014 — Present

Premium Support Consultant @Rogers Communications

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Brampton, ON, CA

EDUCATION

2003 — 2006

Sheridan College Oakville campus 2003 - 2006

Advanced Diploma

2002 — 2003

St. Paul S.S. in Mississauga

O.S.S.D.

SKILLS

Organizational ChangeSales SupportManagementConsumer ElectronicsInterviewingSocial NetworkingCustomer RetentionLeadershipOs XCustomer SatisfactionCustomer Satisfaction AnalysisMac Os XTelecommunicationsCustomer ServiceTestingBlackberryProcess ImprovementOrganizational DevelopmentPublic SpeakingXpAs400Customer RelationsBrand LoyaltyFloor WalkingTechnical SupportEmployee RelationsWifiOnline User ExperienceCustomer ExperienceQuality AssuranceSoftware Quality AssuranceCall CentersWindows 7Customer Satisfaction ResearchTeamworkChange ManagementTeam LeadershipSalesHrisMicrosoft Excel

ABOUT MARK VENDITELLO

Awarded the Q4 2023 Diamond Award. Award was as a result of exceeding my Sales, Retention and Customer Feedback for the Fiscal Year 2023. I also won this sale award in Q2 2023. • Awarded Rogers Circle of Champions for 2015. Award was as a result of my exceeded Sales Targets for the Fiscal Year 2014. Trip was to Cancun Mexico. • Awarded The Rogers Employee of the Year for 2014. Award was as a result of exceeding my Sales and Retention Targets month over month throughout 2014. Second award in as many years. • Awarded The Rogers Employee of the Year for 2013. Award was as a result of earning recognition for the Customer First Award and the Business Impact award by fellow colleagues and management. Over the course of 2013 I have moved to 3 different roles within Business. I have been able to move because of my exceptional performance with Revenue Growth and Retention. • Awarded The Rogers Business Impact recognition of the Year for 2013. Award was as a result of coming up with an idea to help combat wireless reception issues. Superior sales skills, listening skills, technical skills, and conflict resolution skills • Awarded the Business Impact Award at Rogers Communication in March 2013 • Awarded for being the most positive, influential, and top performing employee on numerous occasions • Awarded the SQM Award in 2014 for achieving 12 100% Customer Satisfaction Surveys. This also resulted in customers answering \"YES\" to continuing with Rogers as their Service Provider. • Experience in training, coaching, and developing technical guidelines for employees with a proven success rate • Excellent communication and analytical skills • Highly motivated self-starter with strong leadership and interpersonal skills • Organized individual with excellent time management skills to adapt to changing priorities under pressure situations • Proficient with Microsoft Word, Excel, Outlook and PowerPoint, Microsoft Windows and Macintosh operating systems Specialties: Floor Walking, Leadership, Trust, Dedication to my job.

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Mark Venditello — Premium Support Consultant at Rogers Communications in Hamilton, ON, CA | Unifers