Mark Trinder
Service Delivery - Global Head of Markets @Fidessa
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WORK HISTORY
Service Delivery - Global Head of Markets @Fidessa
Woking, GB
Appointed global head, tasked with standardising and improving delivery of Fidessa\'s hosted services (Markets), which had grown organically per region (Americas, EMEA, Asia-Pac, Japan). Evolving into a \'follow-the-sun\' operation driven from UK-HQ, software deployment was transferred internally, defined as a service, and aligned globally using matrix management.Core disciplines employed within the group managed globally are ~ Service Architecture, Venue Management, TP Release Management, Software Deployment & Testing.Responsible for Venue and Vendor Connectivity comprising- 250 markets, across all regions- 14 globally distributed Fidessa Ticker Plants, based largely on a hub & spoke design- addition of Fixed Income asset class, initially 2 venuesThis is organised via four primary internal workflows ~ Venue Mandatories, New Services, Strategic Initiatives, Operational (Capacity Management, Support Escalations).Recently began strategic initiative to consolidate Collections Network onto a single pair of Communication Providers (Telco\'s) per region.
EDUCATION
King's School Ely
A-levels
Loughborough University
BSc
ABOUT MARK TRINDER
Results driven IT Manager, with extensive experience delivering Financial Services solutions, specifically involving Market Data and Market Access, within the Hosted Business space. Solid Project Management background, with a commercial focus, extending into Service Delivery Management, facing off to the demanding Investment Banking community. Always striving to combine strong client relationships, collaborative internal engagements and first class communication to successfully deliver new services through hosted technology. Notable achievements/ skills include- Joint-led the launch and rapid growth of a new hosted business service - Supplier management (primarily Market Venues & Data Vendors)- Industry migration facilitator, lobbying Exchanges regarding Connectivity - Monetisation of hosted assets, including Capex responsibility - Global service alignment, via best-of-breed approach - Ever-present pre-sales & sales support focus
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