Mark Tischendorf
Sr End User Analyst Scrum Master @Tetra Pak
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WORK HISTORY
Sr End User Analyst Scrum Master @Tetra Pak
Dallas, TX, US
Provide international support for Windows devices including driver testing / support, OS deployment, patching and scripting. Provide expertise in project management, change management, documentation management & Scrum master for multiple IT teams within Tetra Pak Global Infrastructure.• Technical Skills: Windows 10 & 7, HEAT ITSM, Office 365, SCCM OS Imaging, OS Deployment, Patching & Reporting; PowerShell scripting, Driver testing and installation, many various client softwares.• Responsibilities: Agile Scrum Master, Project management, documentation management, knowledge transfer facilitator, knowledge article creation and international technical support.• Business Influence: Contributing to team initiatives and service activities, assisting in budget preparations (hardware purchase and managed IT asset refresh), constantly exploring opportunities to further improve the service delivered while staying on top of ever-changing technology & evaluating new solutions that can help to optimize the environment, ensuring smooth delivery of any projects, actively engaging change management and working with suppliers to manage hardware bundle lifecycle and roll-off. Leading teams in Agile/Scrum/Kanban. Providing mentorship, feedback, strategic direction and support to Scrum team.• Accomplishments: Coordinated and organized refresh of documentation into One Note and SharePoint, facilitated knowledge sharing opportunities amongst several teams, led Windows 10 v1607 upgrade project, scripted driver installation, testing & reporting, and rolled out TeamViewer remote tools to enterprise. Improved hardware lifecycle process by reducing device footprint (savings of $350k per year), increasing user satisfaction and streamlining device support across the organization. Increased value delivery for Scrum team by focusing on prioritizing work, efficient metrics and empowering individuals.
EDUCATION
Nolan Catholic HS
General, General
St. Mary's University
BBA of MIS, Managment of Information Systems
SKILLS
ABOUT MARK TISCHENDORF
Experienced IT manager with 8+ years of supervisory experience and 20+ years of technical…
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