Mark Thornton
Euc Lead Canada Eastern U s, Desktop Operations at Abbott @Abbott
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WORK HISTORY
Euc Lead Canada Eastern U s, Desktop Operations at Abbott @Abbott
CA
Responsible for first and second level EUC Services (End-User-Computing) for over employees, services include: corporate print, voice, desktop hardware and software, imaging, patch management activities.• Manage local and remote desktop operations for all five of Abbott Laboratories sites in Canada. • Manage human resources, including 13 help-desk staff in 8 locations.• Ensure business needs are met by translating business requirements into appropriate IT support.• Monitor daily flow of daily service requests and act as escalation point for all locations service requests. • Deploy hardware refresh to employees in eight sites; on-time and on-budget.• Site contact and SME for all core IT functions and activities, including: network and server maintenance, backup and recovery, system and network related outages across all sites
SKILLS
ABOUT MARK THORNTON
A passionate leader with a thirst for knowledge with 30 years of experience researching and implementing best practices in desktop and network operations. A corporate team player with a diverse background spanning ITSM, end user computing, project management, vendor relations, managed services, manufacturing and sales to effectively respond to end user and business needs. AREAS OF EXPERTISE: • IT Service Management • End user computing • Help desk management • Computer life cycle • Budgeting • Customer service • Manufacturing support • Mentoring • Vendor management • Project management
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