Mark Thomson
Vice President of Customer Success @Artera
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WORK HISTORY
Vice President of Customer Success @Artera
Santa Barbara, CA, US
EDUCATION
United States Marine Corps
Military Law Enforcement, Miltary Training
Kent State University
Bachelor of Business Administration (BBA), Management Information Systems
Kent State University
Master of Science (MS), Information Architecture Knowledge Management
ABOUT MARK THOMSON
As an accomplished leader with VP-level experience heading customer experience (CX) design and customer success (CS) operations, I encourage you to view my profile. As you peruse my background, you will see that I offer an outstanding level of expertise in high-level planning and decision-making, with a record of ensuring a seamless customer journey with measurable success rates. Also, I am a highly respected team leader with a history of building, leading and coaching high-caliber, multidisciplinary CS teams. Additionally, I offer considerable upselling and cross-selling acumen with a history of dramatically growing customer retention and renewal rates.
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