Mark T

WORK HISTORY

EDUCATION

ABOUT MARK T

I am a Senior CSM with over 15 years\' guiding brand enhancement, growing revenue, and cementing customer retention. I am a strategic leader experienced in directing resources to maximize cyber security, automation, and enhance software and business services. I am a relatable communicator capable of shaping client perspective focused teams centered around analytics and diplomacy.I am best known for my agile leadership style. But I truly enjoy collaborative investigative work. I have pieced puzzles together with cyber security officials, law enforcement and the FBI. At the center of my success is my love of learning and my talent for people leadership, backed by a prior 20-year hospitality career.Working closely with brand teams on policies, processes, and tools to identify threats to brands is definitely an area of strength for me.I also have a deep understanding of online Intellectual Property Infringement (IPR) protection, risk mitigation and program strategy. I have managed projects that identify, define, and execute corporate program requirements while making contributions towards cyber security.I am on a mission to drive customer success and mitigate brand disruption. I have completed over 20K takedowns (infringement and counterfeit listings) on a global scale throughout my career.My genuine enjoyment of customers and technology has allowed me to influence and drive behavior changes at both a micro and macro level. In essence, the customer is at the center of everything we do, so a solutions-centered mindset is an absolute necessity. I’ve been very fortunate that my career has helped me develop deep domain expertise in delivering world class support to ensure customer success. Whether I am enacting instructions to improve client services, performing market surveys to identify IPR issues, or coordinating efforts with 3rd party contributors, I am highly skilled at establishing the necessary work plans to accomplish team goals.To learn more about optimizing customer success or brand protection, connect with me on LinkedIn.Here are some of my skill highlights:• Brand Protection & Development• IPR Enforcement• Client Relationship Management• Customer Retention• Presentations• Training and Mentorship • Process Improvement• Quantitative & Statistical Analysis• Strategic Planning• E-Commerce / B2B / B2C