Mark Thien Nguyen
Vehicle Crash or Claim Program Lead @Uber
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WORK HISTORY
Vehicle Crash or Claim Program Lead @Uber
San Francisco, CA, US
Improved crash and claims support efficiency through smarter routing and simplified entry points — directly supporting Routing Optimization and helping bend the U.S. insurance cost curve by improving FNOL velocity and accelerating accurate case flow. Power the Core • Go Get ItSimplified customer access across messaging and phone, enabling faster, clearer pathways to help and paving the way for Unified Entry Points across channels. Trips Obsessed • Power the CoreEnhanced advocate effectiveness through guided workflows and streamlined tool usage, contributing to stronger quality and setting the stage for Advocate Tooling Enhancements in 2026. Power the Core • Go Get ItUnified proactive and reactive crash support into a more cohesive experience, creating the foundation for a more predictive Proactive Outreach Strategy and next-generation customer experience. Seed the Future • Trips Obsessed
EDUCATION
University of California, San Diego, Revelle College
Bachelor of Arts, International Studies; Economics
Charter Financial Analyst candidate
CFA Level 1 Candidate
UCLA
Accounting Certificate, Accounting and Finance
SKILLS
ABOUT MARK THIEN NGUYEN
I am a business consultant in the Insurance industry, and I have over 14 years of experience in program management, strategy, business and operation consulting, compliance, due diligence, process improvement, merger and acquisition, and integration. I have certifications in Six Sigma Black Belt, SAFe Agilist, and GPT-4.Currently, I am delivering a full stack solution and the framework solving Generative AI complexity, compliance, deployment, and automating workflows across workstreams and cross-functional business units. I also revamped and owns the Business Insurance Vendor Management Governance and Framework, and created the 20••••24 Roadmap for renewal contracts and vendor assessments. Previously, I successfully completed the 18-month integration of the MetLife P&C business into Farmers, exceeding expectations and achieving revenue and gross expense synergies.I am passionate about maximizing impact by delivering operational success with a consulting mindset and a focus on continuous improvement. I am an aspiring app builder and a Generative AI champion, constantly learning and applying new technologies and methodologies to solve business problems and create value. In my spare time, I enjoy competing in team relay courses, camping, scuba diving, sailing, and investing.
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