Mark Thayer
Officer/Senior Corporate Trainer at U.S. Bank
- Role
- Senior Corporate Trainer at U.S. Bank
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
Experience
Senior Corporate Trainer
May 1984 — Present
2002- Present: Senior Corporate Trainer: Facilitate classroom and Virtual training for U.S. Bank entire foot print of 25 states! Focused on retail banking technical and sales, including tellers, bankers and leaders. Mentor other trainers and provide coaching balanced feedback. Also work with partners for example; District Manager to discuss training opportunities and improvement or gaps in production that may lead to a training opportunity. Courses facilitated:Banker BasicsConsumer LendingBuilding Customer Engagement SkillsSmall Business: Small Business Credit Lending #1 Small Business SalesPractice Workshops allow employees to build upon skills after completion of above training:Recommending OptionsKnow Your Customer ConversationsProviding DisclosuresService RequestsAddressing Customer ConcernsAsking for Customer CommitmentProblem ResolutionExploring Life EventsLeadership Training:Performance Coaching WorkshopPrevious:May 1984-May 1987 Teller and Teller SupervisorJune 1987-June 1991 Personal BankerJune- 1991- August 1993 Assistant Branch ManagerAugust 1993-June 2002 Branch Manager (3 different locations)
Skills
- Customer Service
- Risk Management
- Customer Retention
- Credit
- Commercial Lending
- Leadership
- Team Building
- Consumer Lending
- Training
- Small Business Lending
- Credit Analysis
- Banking
- Coaching
- Sales
- Loans
- Retail Banking
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