Mark Taylor
Customer Success Manager at PTC, Principal
- Role
- Customer Success Manager, Principal at PTC
- Location
- Cedar City, UT, US
- LinkedIn followers
- 500 followers
About Mark Taylor
I\'m a life-long learner who enjoys innovative approaches to solving problems. I focus on…
Experience
Customer Success Manager, Principal
Jan 2021 — Present
Served as a PM for the first Digital Performance Management (DPM) deployments, creating detailed project schedules, conducting training, sharing best practices, and providing analytical support for customer value analysisSupport customers through software implementation and adoptionSpeed up time to first valueHelp customers along implementation pathsAlign with customer initiatives and active projectsCollaborate within PTC to support customer needsAlign with customer priorities and help them understand how PTC solutions can deliver valueEnsure client understanding of PTC solution offerings Developed Renewal Process outline to support smoother renewalsDeveloped customer-specific reports (Executive, Project Manager, and Direct Supervisor levels) to track usage of PTC LEARN resourcesDeveloped customer-specific reports to track ticket resolution statuses and ensure SLA\'s are being met Awarded 2023 Midwest MVPRecognized as a thought leader 2024
Education
Southern Utah University
Master of Business Administration (M.B.A.), Business Administration and Management, General
2010 — 2014
Southern Utah University
Bachelor's degree, Construction Management
2006 — 2010
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