Mark Staszewski
Enterprise Architect @WSFS Bank
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WORK HISTORY
Enterprise Architect @WSFS Bank
Provide architectural oversight and governance throughout the solution delivery lifecycle, ensuring adherence to enterprise standards and successful execution of initiatives.• Create catalogs of applications and api’s to perform analysis for first normalization function to create order and reduce technical debt to streamline application support and maintenance.• Serve as a trusted advisor to management, providing expert advice and insights to support decision-making.• Prepare and communicate complex architectural concepts clearly and persuasively to technical and non-technical audiences.• Utilize Customer 360 to provide a complete and unified view of a customer’s interactions and behavior across all touchpoints and channels for retail and commercial clients.• Create customer profile models to identify patterns and trends in customer behavior, which can inform data-driven decisions to improve business outcomes to generate marketing campaigns.• Collaborate with external technology vendors and partners to ensure solutions meet enterprise standards for performance, cost-effectiveness, and agility.• Document business process involving application, underwriting, approval, closing, and servicing. From document submission (tax returns, financial statements), through risk assessment, credit committee approval, legal document execution, and finally, funding and monitoring.• Map processes to FSC/NCino Solution • Create Logical designs templates for solution documentation• Work with Application teams to create and drive adoption of best business practices/standards• Assess, document, and recommend improvements in IVR setups including automatic call distribution (ACD), call recording, workforce management, and AI-powered routing
EDUCATION
University of Pittsburgh
BS, Finance
SKILLS
ABOUT MARK STASZEWSKI
Powerline Consulting has established strategic partnerships with industry leaders and solution providers for Salesforce Net Zero implementations. Allowing for the most efficient, cost effective means of obtaining Scope1 and Scope2 deliverables in 12-16 weeks. Powerline Consulting works with organizations to: Understand their IT environment, collect requirements, select solutions, negotiate contracts, create documentation artifacts for configuration of selected solution, and create designs in accordance with cyber security policies.
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