Mark Spallone

Experience

1. Management Consultant - all Industries

   Lapine Group

   Sep 2007 — Present

   Responsible for leading PMO activities and serving as SME for various clients including:Global Financial Services Corporation: Managed customer acquisition data gathering initiative. Tracked the entire customer journey from identification to conversion by connecting multiple databases across the organization. Recommended & implemented new reporting allowing for more robust business development analytics and better understanding of customer lifecycle.National Law Firm: Managed website migration requiring extensive content creation and re-write. Migration was dependent on new CMS implementation and coordination of key stakeholders across global markets.Global Hospitality Chain: Led launch of elite loyalty program. Responsibilities included monitoring progress of critical work streams and driving issue resolution to ensure a successful on-time launch of the loyalty program.Global Law Firm: Managed IT remediation project. Responsibilities included analysis of IT infrastructure to complete a risk assessment, supporting outsourcing of service/help desk to a third party by leveraging change management techniques and providing procurement guidance on vendor negotiations and pricing.

Education

• Malvern Prep

  High School, High School/Secondary Diplomas and Certificates

  1981 — 1985

• Dickinson College

  BA, Economics

  1985 — 1989

• Saint Joseph's University

  MBA, Finance

  1990 — 1994

Skills

• Consulting
• Business Strategy
• Change Management
• Business Process Improvement
• Leadership
• Business Transformation
• Management Consulting
• Strategic Planning
• Strategy
• E-Commerce
• Analysis
• Business Analysis
• Management
• Program Management
• Mergers & Acquisitions
• Project Management
• Financial Services