Mark Small
Business Analyst at Harris & Harris
- Role
- Program Manager at The 5-Star Approach
- Location
- Spokane-Coeur d\'Alene, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Mark Small
Experienced ARM Industry Consultant with a demonstrated history of working in the…
Experience
Program Manager
Jun 2020 — Present · US
Coached clients on The 5-Star ApproachImproved program workflows and data management documentsDemonstrated measurable improvement of relationships Averaged 1.3 point increase on a 5 point scale – in 3 weeks program
Education
National University
Master of Arts (MA)
1986 — 1989
Brigham Young University
Bachelor of Arts (BA)
1980 — 1983
Skills
- End User Optimization
- Requirements Analysis
- Vendor Management
- Experienced Trainer
- Team Leadership
- Product Management
- Establish & Maintain Long-Term Client Relationships
- Management
- Team Building
- Project Management
- Databases
- Business Analysis
- Experienced Traveler
- Process Improvement
- Analysis
- Integration
- Risk Management
- Salesforce.com
- Data Analysis
- Enterprise Software
- Analytics
- Call Centers
- Systems Analysis
- Business Process Improvement
- Collection Floor Management
- Business Intelligence
- Strategy
- Account Executive
- Training
- Executive Management
- Bilingual-English/Spanish
- Leadership
- Operations Management
- Strategic Planning
- Software Implementation
- Computer Software Training
- Software Documentation
- Software Project Management
- Crm
- Software Administration
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