Mark Slayton
Contact Center Consulting and Operations ✦ Customer Experience ✦ Student Affairs ✦ Customer Engagement Strategy ✦ Sales & Marketing Leadership
- Role
- Consultant at Ch Consulting Group
- Location
- Scranton, US
- LinkedIn followers
- 500 followers
About Mark Slayton
An accomplished and innovative senior-level executive with an in-depth working…
Experience
Consultant
Mar 2022 — Present · International Falls, MN, US
Senior-level executive with an in-depth working knowledge of contact center operations and related technologies. Look to Mark for help planning and executing on a new deployment, optimizing and/or modernizing your existing contact center, or outsourcing. Mark offers consulting services that span inbound/outbound voice, self-service and AI, Omni-channel and CCaaS, WFM, CRM, Analytics, and Performance Management. He has a demonstrated history of success conceptualizing and executing strategies that reduce operating costs and enable growth with proven sales methodologies and exceptional and empowering customer experiences.
Education
Villanova University
Lean Six Sigma
Penn State University
Information Sciences and Technology
Skills
- Customer Retention
- Public Speaking
- Crm
- Email Marketing
- Strategic Planning
- Team Building
- Lead Generation
- Staff Development
- Social Media
- E-Learning
- Higher Education
- Marketing Strategy
- Leadership
- Microsoft Office
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