Mark Shura

About Mark Shura

Experienced, performance driven, innovative, versatile leader offering 20-plus years of domestic and international client management and communications experience. Strengths include developing and optimizing client relationships, on-point messaging, and crisis communications. Demonstrated ability to manage diverse cross-functional teams and direct reports to achieve objectives and meet critical deadlines in fast-paced environments.Specialties: Relationship Management, Crisis Communication, Customer Service Management, Coaching and Mentoring, Building and Developing High-Performance Teams, Managing Difficult High-End Clients, Student Lending and Consumer Finance, Student Loan Origination and Servicing as well as regulation.

Experience

1. Executive Sponsor - Sofi Pride

   SoFi

   Jan 2024 — Present

   As the co-Executive Sponsor for SoFi Pride, I\'m responsible for supporting the Pride co-leads from the corporate level and in helping to execute key strategies including SoFi\'s participation in HRC\'s Corporate Equality Index, inclusive marketing practices at SoFi, and alignment to our corporate goal of ensuring a durable culture of diversity.

Education

• Saint Anselm College

  BA, Biology and Natural Sciences

• Simmons University

  MS, Communications Management

Skills

• Program Management
• Vendor Management
• Sales
• Operations Management
• Salesforce.com
• Training
• Customer Satisfaction
• Performance Management
• Financial Services
• Crm
• Customer Service
• Data Analysis
• Account Management
• Competitive Analysis
• Customer Experience
• Process Improvement
• Strategy
• Coaching
• Product Development
• Analysis
• Market Research
• Customer Service Management
• Business Development
• Call Centers
• Leadership
• Business Process Improvement
• Cross-Functional Team Leadership
• Team Building
• Management
• Forecasting
• Project Management
• Team Leadership
• Banking
• Risk Management
• Marketing
• Business Analysis
• Relationship Management
• Quality Assurance