Mark Sharp
Crew Member @McDonald's
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WORK HISTORY
Crew Member @McDonald's
Delivered high-quality customer service in a fast-paced environment, serving 120–180 customers per shift while maintaining speed of service and order accuracy during peak periods.• Operated POS systems and processed 200+ cash and card transactions per shift with 100% accuracy, adhering to cash-handling and reconciliation procedures.• Collaborated with kitchen and front-of-house teams to meet strict service-time targets (KPI-driven), contributing to reduced queue times during high-footfall periods.• Demonstrated flexibility by working across multiple stations (front counter, drive-thru, kitchen support) to respond to sudden demand spikes and staffing gaps.• Maintained full compliance with food safety, hygiene, and allergen-control standards, following documented procedures to ensure customer safety and audit readiness.Achievements• My ability to manage high transaction volumes while maintaining order accuracy contributed to a 10–15% improvement in service speed during peak trading hours.• My consistent compliance with food safety and allergen procedures supported zero safety incidents or audit non-conformities during my shifts.• My proactive teamwork and cross-station support reduced operational bottlenecks, contributing to a 20% reduction in customer wait times during busy periods.
EDUCATION
Brunel University of London
Bachelor's degree, Business Computing
London Academy of Trading LAT
Advanced Level 5 Diploma, Applied Financial Trading
University of Hertfordshire
Master of Science - MS, Data Science and Analytics with Advanced Research
ABOUT MARK SHARP
Master’s graduate in Data Science & Analytics (GPA: 3.68/4.5) with strong expertise in problem-solving, hypothesis-driven analysis, and delivering actionable insights. Experienced in business process optimisation, AI-powered predictive analytics, and operations-focused research projects. Adept at collaborating with cross-functional teams, leading projects under pressure, and translating complex data into strategic recommendations. Skilled in Excel, Tableau, SPSS, SQL, and Python for advanced analytics. Proven leadership in both academic and professional settings with the ability to thrive in fast-paced, high-performance environments. Motivated to contribute to Operations Consulting by applying analytical expertise, digital innovation, and a bold problem-solving mindset to help organisations achieve operational excellence and design next-generation service models.
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