Mark Shapiro

About Mark Shapiro

Genius is one percent inspiration and ninety-nine percent perspiration.\"- Thomas…

Experience

1. Director of Air & Ancillary Products

   Cie Tours

   Nov 2016 — Present · Morristown, NJ, US

   In my role as Director of Air and Ancillary Products at CIE Tours International, I managed over $30 million in annual sales for non-core products, which included air and insurance. I was responsible for overseeing the Air Team Staff and nurturing relationships with our Travel Insurance supplier. One of my significant achievements was establishing a successful partnership with the Contact Center team to enhance customer satisfaction and retention.During my tenure, I achieved a remarkable increase in air penetration by over 50% and elevated insurance penetration by more than 15%. I also played a pivotal role in enhancing the GDS contract, leading to a 20% improvement in segment fees. Furthermore, I successfully negotiated new supplier contracts aligned with the company\'s 5-year plan, contributing to our overall growth and success.

Skills

• Leisure
• Cruises
• Vacation
• Hospitality Management
• Training
• Customer Satisfaction
• New Business Development
• Leadership
• Leisure Travel
• Management
• Sales Operations
• Hotel Booking
• Hospitality Industry
• Pricing
• Sales
• Online Travel
• Revenue Analysis
• Email Marketing
• Travel Management
• Team Management
• P&L Management
• Hotels
• Yield Management
• Marketing Strategy
• Tourism
• Sabre
• Sales Management
• Trade Shows
• Marketing
• Online Marketing
• Strategy
• E-Commerce
• Business Travel
• Tour Operators
• Competitive Analysis
• Contract Negotiation
• Travel Technology
• Amadeus
• Hospitality