Mark Searcy
Enterprise Support Manager at Amazon Web Services (AWS)
- Role
- Enterprise Support Manager at Amazon Web Services (AWS)
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Support Manager
Feb 2022 — Present · Austin, TX, US
As Enterprise Support Manager, I lead a team of Technical Account Managers who are the primary operational point of contact for Enterprise customers, helping to plan, review, and oversee ongoing operations of business critical applications. I work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads, lead operations reviews, both internally and with customers, while constantly seeking ways to improve customer’s AWS experience. I act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Education
The University of Texas at San Antonio
Biology, General
2006 — 2011
Samuel Clemens High School
General, High School
2002 — 2006
The University of Texas at San Antonio
Infrastructure Assurance
2010 — 2011
New Horizons Computer Learning Center San Antonio
IT Security Associate, Computer and Information Systems Security/Information Assurance
2016 — 2016
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