Mark Schefer

Crumbl

Daytona Beach, FL, US
MOBILE NUMBERS
+13•••••••08

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WORK HISTORY

Present

@Crumbl

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SKILLS

Call CentersContact CentersProgram ImplementationPerformance ImprovementP&L AccountabilityCross-Functional Team LeadershipBusiness Process Outsourcing (Bpo)P&L ManagementManage Client ExpectationsOperations ManagementStrategic PartnershipsAccount ManagementP&LPerformance ManagementOutsourcingAvaya TechnologiesManagementIex Total ViewGlobal OperationsForecastingLeadership DevelopmentIvrStrategyNice Call RecordingLeadershipVendor ManagementCustomer ExperienceStart-UpsCustomer SatisfactionSharepointStrategic LeadershipCall Center DevelopmentBpoCurriculum DesignCall CenterMicrosoft OfficeAvayaEmployee EngagementWorkforce ManagementProgram Management

ABOUT MARK SCHEFER

With a robust background in customer experience and client relationship management, my…

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