Mark Sapien

Customer Success @Lob

Role
Customer Success Manager at Lob
Location
San Jose, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Mark Sapien

Passionate about driving client success through proactive engagement and tailored solutions. As a Client Success Manager, I thrive on building strong relationships and delivering exceptional value to every client I work with. With 7 years of experience in customer-centric roles, I have honed my skills in understanding client needs and exceeding expectations.I am invested in collaboration and communication. By actively listening to clients and understanding their unique goals, I develop strategies that ensure their success. Whether it\'s troubleshooting challenges, providing training, or identifying opportunities for growth, I am committed to being a trusted partner every step of the way.

Experience

  1. Customer Success Manager

    Lob

    Mar 2026 — Present

Education

  • University of San Francisco

    Comparative Literature

    2014 — 2018

Skills

  • Microsoft Office
  • Sales
  • Leadership
  • Public Speaking
  • Microsoft Word
  • Team Leadership
  • Research
  • Time Management
  • Events Coordination
  • Microsoft Powerpoint
  • Teamwork
  • Editing
  • Social Networking
  • Blogging
  • Customer Service
  • Event Planning
  • Social Media
  • Powerpoint
  • Microsoft Excel

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Mark Sapien — Customer Success Manager at Lob in San Jose, CA, US | Unifers