Mark Sandison
National Operations Director @Aurora Managed Services
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WORK HISTORY
National Operations Director @Aurora Managed Services
EDUCATION
Newcastle College
HND, Business and IT
Cramlington High School
BTEC National Diploma in Business and Finance, Business and Personal/Financial Services Marketing Operations
SKILLS
ABOUT MARK SANDISON
Dedicated, Passionate and Analytical Operations Director and effective leader with over 20 years of experience in the MPS/Print sector working for some the largest and recognized sector leaders including IKON, Ricoh, Balreed, Apogee Inc and Vision.Strategic planner and operational leader with strong background improving offsite engineer performance, call Centre and helpdesk productivity, efficiency and profitability of departmental and organisational operations. Customer centric putting customer satisfaction at the top of all we do with a history of improving customer retention and experience. Experienced in managing 24/7 call Centre and helpdesk operations with a variety of blue chip and independent clients and a mobile workforce of engineers.Proven track record of implementing business strategy and process change to maximum revenue and increase sales and service margin by over 25% and overseeing business growth of £15M and 45% in 5 years through organic growth and acquisition.
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