Mark Sanborn

About Mark Sanborn

I’m an operations and product leader who turns messy data into market-moving intelligence. For 15+ years I’ve built and scaled platforms that capture, enrich, and deliver billions of data points for global brands and retailers—first in networking and e-commerce infrastructure, and now in AI-powered market intelligence.At OpenBrand I direct operations for PanelBot, BrandSense, and GAP, unifying 26 analysts on three continents to surface real-time pricing, placement, and promotional insights across millions of SKUs. My remit spans roadmap definition, crawler architecture, KPI governance, and client delivery—driving double-digit gains in data freshness while cutting labeling costs by 70% through automation and machine-learning pipelines.Previously I helped modernize Syndigo’s Digital Shelf crawler and analytics stack, leading a 12-engineer team and executing a full platform migration without service disruption.Scaled Numerator’s Pricing Intelligence business, managing 25 analysts and engineers, launching new product modules, and quadrupling contract value for flagship clients.What I bring:End-to-end product ownership—from vision and technical design to go-to-market and client successProven leadership of globally distributed teams (up to 30+), with a coach-first management styleDeep expertise in web crawling, data engineering, and applied AI/ML for catalog and content intelligenceA track record of streamlining processes and turning insights into revenue-generating featuresI thrive at the intersection of data, technology, and operations—where relentless curiosity meets pragmatic execution. If you’re tackling complex data challenges or scaling a product that needs rock-solid operations, let’s connect.

Experience

1. Director of Operations

   Openbrand

   Nov 2023 — Present

   GAP Intelligence extends its market intelligence with a robust 4Ps Data Intelligence framework, emphasizing category-specific insights across millions of weekly data points. This approach supports a comprehensive understanding of the market through timely, relevant, and accurate information on Product, Price, Place, and Promotion, tailored to client needs. Their services include Market Intelligence Reports, Price & Promotions Reports, and Retail Pricing Trends, ensuring clients are well-equipped to make informed decisions* Oversaw and managed operations, quality control, and user management for PanelBot, BrandSense and GAP platforms.* Managed and mentored a global team of 26 data quality analyst.* Implemented strategies to streamline processes, ensuring high-quality data insights for clients.* Coordinated with cross-functional teams to enhance platform features and improve user experience.* Established and monitored platform KPIs, providing regular updates to management.* Served as the go-to expert on the platform, assisting team members and clients with guidance and support.* Proactively communicated risks and opportunities, driving platform improvements and innovation.

Education

• University of Richmond

  Bachelor’s Degree in Information Security, Data Analytics

  2018 — 2027

Skills

• Technical Training
• Help Desk Support
• Customer Service
• Account Management
• Computer Security
• Big Data Analytics
• Troubleshooting
• E-Commerce
• Project Management
• Bash
• Wireless Networking
• Leadership
• Active Directory
• Windows Server
• Vpn
• Technical Support
• Computer Hardware
• Networking
• Microsoft Excel
• Management
• Sales
• Marketing Strategy
• Computer Repair
• Big Data
• Telecommunications