Mark Sadowski
Credit and Collections Manager
- Role
- Credit and Collections Manager at American Musical Supply
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Mark Sadowski
Senior-Level Management and Personnel Specialist self-motivated to create a team…
Experience
Credit and Collections Manager
Nov 2016 — Present · Eden Prairie, MN, US
Manager of 23 Credit and Collection Agents• Oversee Willmar and Eden Prairie locations• Hired, trained and developed 11 Agents within 2 months in Eden Prairie start-up• Hands-on oversight of entire credit process and all Accounts Receivable• Project Manager for self-service portal (testing and implementation)• Developed all measurable KPI\'s for Credit and Collection Agents• Implemented quality assurance call coaching program• Responsible for over $28 Million in receivables• Increased Agent productivity YOY by over 110% from 2016 thru 2017• Reduced bad debt roll rate from 10% to 8%• Created Agent score card to incorporate core operation focus• Perform all hiring, terminations, and performance evaluations
Skills
- Negotiation
- Planning Budgeting & Forecasting
- Customer Relationship Management (Crm)
- Project Management
- Coaching
- Accounts Receivable
- Strategy
- Judgment Collections
- Account Management
- Hiring
- Interviewing
- Third Party Collections
- Sales Management
- Judgment Recovery
- Training
- Sales Presentations
- Microsoft Office
- Sales
- Regulatory Compliance
- Legal Compliance
- Customer Retention
- Corporate Recruiting
- Customer Service
- Customer Engagement
- Management
- Compliance Management
- Operations Management
- Customer Service Management
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