Mark S. Lucca

About Mark S. Lucca

I am an accomplished professional with a comprehensive management background engaged across diverse insurance environments encompassing areas such as product development, business underwriting, claims management and process improvement. I currently hold a Bachelor’s Degree in Business Administration.During my career, I have consistently exemplified strong leadership abilities in managing large scale projects, driving claims service center operations, and directing cross-functional teams. I have successfully served in leadership roles such as: VP of Claim Auto & Subrogation Product Development, 2 VP of Business Insurance Underwriting, and Director of Design, Process and Improvement.I am a proven product development expert, with demonstrated success in developing auto insurance products and trademarked customer service programs, streamlining operations, and transforming system capabilities.I am also frequently recognized by management as an expert strategic planner in promoting change, transforming strategic vision, and executing programs and processes that increase profitability and optimize service delivery.Competencies and Skills:Strategic Planning | Operational Excellence | Capacity Planning | Expense Optimization | Performance Measurement | Process Optimization | Quality Controls | Change Management | Data Analytics | Team Development | Technology Advocate

Experience

1. Vice President Claims

   Kemper

   Jan 2020 — Present · Charlotte, NC, US

   As VP of Claim - Design, Process, Improvement, lead a cross-functional team enhancing the departments operating framework focused on innovative technologies, quality management, compliance, training, vendor management, operations, fraud, and business process engineering.Operating Model - continue to modernize the operating model and supporting ecosystem with internal and external solutions. Incorporating integrated data science models and agentic artificial intelligence augmenting quality management, appraisal estimating, mail classification and routing, loss reporting and language translation Strategic planning - developed and administer annual capability maturity assessments adhering to a strategic road map promoting operational agility and optimal financial outcomes. Co-developed a Build vs. Buy framework to assist in the determining the best technology approach ensuring speed to market, maintaining technology parity and competitive advantage,Operational Excellence - oversee quality management, revising training programs geared towards improving the new hire onboarding experience and continued career development and overseeing vendor management for more than 35 trading partners. Responsible for the Learning and Development team delivering programs supporting new hires to leaders. Team builds and maintains technical curriculum covering physical damage and casualty roles in addition to administering Emerging and Front-Line Leadership programs.Product Development - work collaboratively with Product Management & Underwriting sharing claim insights supporting new forms development while addressing policy administrative challenges impacting claim. Actively support growth initiatives including telematics identifying opportunities to enhance the claim experience and provide actionable underwriting insights.

Education

• Providence College

  Business Administration, Marketing

  1982 — 1986

• Providence College

  BS, Business Administration and Management, General

  1982 — 1986

Skills

• Property & Casualty Insurance
• Professional Liability
• Liability
• Reinsurance
• Leadership
• Project Management
• Claims Management
• Management
• Business Analytics
• Casualty Insurance
• Risk Management
• Insurance
• Analytics
• Cpcu
• Customer Service
• Umbrella Insurance
• Legal Liability
• Litigation Management
• Program Management
• Commercial Insurance
• Subrogation
• Vendor Management
• Commercial Lines
• Business Process
• Business Intelligence
• Strategic Planning
• Casualty
• Analytical Skills
• General Insurance
• Workers Compensation
• Analysis
• Resource Management
• Excess
• Business Process Improvement
• Inland Marine
• Underwriting
• Strategy
• Employment Practices Liability
• Claim