Mark Ryan
Emea Principal Program Manager (Chief of Staff) @Amazon Web Services (AWS)
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WORK HISTORY
Emea Principal Program Manager (Chief of Staff) @Amazon Web Services (AWS)
Responsible for leading strategic EMEA initiatives across business operations and transformation. This includes organisational design and operating model change, coordinating complex re-organisations across Cloud Computing sales teams in partnership with senior stakeholders.I project manage large-scale redundancy programmes across EMEA, working closely with Legal, Labour Relations, HR and Finance to deliver workforce changes in full compliance with local legislation and works council requirements.I support strategic planning by helping define forward-looking business strategy, goals and KPIs, and manage the rhythm of the business through monthly and quarterly performance reviews with senior leaders. This includes partnering with analytics teams to deliver dashboards and insights that inform decision-making.I also translate business leaders’ strategic vision into practical operating mechanisms that shape culture and execution, supporting objectives such as flatter organisational structures, increased manager span of control, and clear job architecture and role design.
EDUCATION
London South Bank University
Certificate, CIPD
Bournemouth University
BA Hons Marketing
SKILLS
ABOUT MARK RYAN
Mark is a strategic, results-driven Chief of Staff and Senior Operations Leader with over 15 years’ experience across HR, Consulting, IT, Cloud Computing, and Financial Services. He specialises in business operations, strategic planning, organisational design, and enterprise change management, supporting senior leaders to turn strategy into execution.As a trusted advisor to executive teams, Mark drives operational excellence, governance, and cross-functional alignment, partnering closely with Finance, HR, Recruiting, Legal, Tax, IT, Data Analytics, Operations, and senior business leaders. His experience includes operating model design, workforce and headcount planning, sales operations, revenue forecasting, and KPI development. He has led critical HR programmes, including large-scale redundancy and restructuring initiatives and talent acquisition projects, ensuring compliant, well-communicated delivery.Mark has delivered complex, multi-country organisational design and change programmes, working with senior stakeholders to embed sustainable ways of working and measurable outcomes.In parallel, Mark has led teams of Business Operations professionals and Business Analysts, providing direction and oversight to deliver high-quality reporting, forecasting, and performance insights to leadership teams.He brings strong data and analytics capability, with advanced Microsoft Excel skills and experience using Tableau and Amazon QuickSight. Mark leverages AI-enabled tools such as Microsoft Copilot and QuickSight to automate analysis, improve efficiency, and deliver clear, data-driven insights for executive decision-making.A proactive, solutions-oriented leader, Mark thrives in fast-paced environments and is recognised for his ownership, credibility, and ability to deliver measurable business impact.
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