Mark Rowe

Head of Voice Support @Barclays

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2017 — Present

Head of Voice Support @Barclays

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EDUCATION

1995 — 1997

University of Greenwich

Bachelor of Laws (LLB), Law

SKILLS

SlaIT Service ManagementChange ManagementAvayaService DeliveryItilProject DeliveryIT OperationsData CenterContact CentersTelephonyCall CenterDisaster RecoveryWindows ServerVmwareVendor ManagementOutsourcingInfrastructureIncident ManagementService ManagementCall CentersStakeholder ManagementTeam Leadership

ABOUT MARK ROWE

An experienced, highly motivated technical manager with many years experience in the Telecommunications arena. Whilst working for a multi national organisation I have built many well performing technical support teams locally and virtually across the globe, currently managing a virtual team across the UK, India & the US. I am comfortable interfacing with stakeholders at all levels and managing challenging and often conflicting demands. Within my current role I am involved in Incident management, Change and Release management, Service management and Supplier management. I work closely with internal stakeholders and am integral to third party supplier management. An effective team manager and coach, able to solve problems and remove red tape, a driven individual who is able to identify new opportunities in a complex environment.

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Mark Rowe — Head of Voice Support at Barclays in London, GB | Unifers