Mark Rowe

Technology Advisor @ERM

London, GB

1E Electric SaaS (DEX) Configuration.• JAMF administration for MacOS devices.• Apple Business Manager administration.• Worldwide migration to O365.• Packaged and deployed applications for the Intune platform (Windows, iOS).• Implemented co-management of Windows devices using SCCM & Intune.• Migrated from Symantec Endpoint Protection to Microsoft Defender for Endpoint.• Successfully implemented App Clarity, a third-party software asset management tool which delivered cost efficiencies by gaining control of licenced software.• Improved team relationships by visiting other team members overseas and by having daily handover and troubleshooting sessions.• Mentored junior team members.• Developed excellent working relationships with various third party vendors.• Introduced a release management schedule for frequently updated Windows applications.• Chaired a bi-weekly Service Group meeting with seven members to bring in major and minor improvements to the IT Ops department.• Worldwide deployment of LAN and Wi-Fi profiles for Windows 11 devices via Intune configuration policies.• Planned and successfully managed the upgrade of the SCCM environment and the third-party Nomad peer to peer client in a phased project over three days.• Built strong relationships with Partners (Stakeholders) and collaborated with them on global projects which included Prognosis Software Deployment, Microsoft Teams, Equis 7 and Nexus.