Mark Riley
ServiceNow Manager at Deloitte Consulting
- Role
- Manager at Deloitte
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Mark Riley
A dynamic leader, and experienced IT Service Management expert, with a proven history of progressive responsibility and accomplishment. Possess extensive experience and skills in planning, development, implementation, and operations of Information Technology (IT) Service Management programs and technologies. Has established, operated and managed IT services and has been in this industry for over 30 years. Enjoys learning and is always up for a challenge, whatever the situation. Works well with others, while also working efficiently as an individual. Achieved certifications in IT and Degrees in Computer Science.
Experience
Manager
Apr 2019 — Present · Dallas-Fort Worth, TX, US
Education
The University of Texas at Dallas
Business
University of Maryland
Computer Science
Central Texas College
AS
1984 — 1987
Collin College
Business and Computer Science
Skills
- Process Improvement
- Process Development
- Contract Management
- Disaster Recovery
- IT Service Management
- IT Operations
- Tivoli
- Management
- Applications Support
- Service Management
- Workshop Facilitation
- Unix
- Netcool
- Change Management
- Service Desk
- Consulting
- Target Costing
- Customer Relations
- IT Outsourcing
- IT Resource Billing
- International Management
- Large Group Facilitation
- IT Transformation
- Integration
- Bmc Patrol
- Problem Solving
- Incident Management
- Project Management
- Customer Service
- Costing
- Data Center Operations
- IT Management
- Outsourcing
- IT Consulting
- Leadership
- IT Strategy
- Itil Version 3, Version 2
- Bmc Remedy
- Governance
- Vendor Management
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