Mark Reyna
Energized Experienced Payments and Operations Leader Seeking Challenges
- Role
- Payments Support & Underwriting Manager at Ministry Brands
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Mark Reyna
An accomplished and experienced leader seeking professional opportunities that will take…
Experience
Payments Support & Underwriting Manager
Apr 2024 — Present
Assist in managing relationships with 3rd party vendors WorldPay, ApplePay, Venmo and PayPal payment processors to continue success aligned with company goals at 100%*Develop SOPs and guides to establish and maintain high-quality output in payments for the Payment Operations team and cross-functional partners *Ensure KPI’s continually align with OKR goals for Payments Operations and metrics for customer satisfaction at 100%*Influence cross-functional teams like Accounting, Sales, Giving Support, Product and Development for workflow improvements in payments*Provide project management direction and support for payments-related platform, product, and tool driven change initiatives*Lead by example and manage a team of 5 direct reports by training, supporting and coaching *Manage escalated customer inquiries, collaborating with cross-functional teams to deliver timely and effective solutions in ensuring customer retention at 100%*Multitask in managing Payment Brands and Faith Direct Products for payment related items, escalations, settlement and support*Team up with Risk for Underwriting and On-boarding customers and prevent fraudulent activity
Education
Texas A&M University San Antonio
Bachelor's of Applied Arts and Sciences, Business Emphasis
2009 — 2012
San Antonio College
Associate of Applied Science, Music Business
2005 — 2010
Skills
- Client Services
- Microsoft Powerpoint
- Sales
- Powerpoint
- Microsoft Excel
- Fraud Prevention
- Training & Development
- Retail Banking
- Personal Banking
- Hands-on Training
- Marketing
- Auditing
- Customer Retention
- Customer Service
- Teller Operations
- Fast-Paced
- Links Teller System
- Microsoft Word
- Multitasking Skills
- Team Leadership
- Small Business Lending
- Loans
- Financial Reporting
- Goal Oriented
- Time Management
- Lotus Notes
- Customer Satisfaction
- Dependable Team Player
- Coaching
- Cash Management
- Cics
- Collections
- Data Entry
- P&L Management
- Brand Management
- Cross Selling
- Employee Training
- Retirement
- Supervisory Skills
- Teamwork
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