Mark Repuski

Senior Software Support Engineer Lead @Available

Waterloo, ON, CA

Looking for a position that can take advantage of my experience, knowledge and skills. As a product support owner. I drove changes that prevented issues, in product solutions, and created processes to limit impact and reduce down time. Product analytics/telemetry, self-repair and in-product support helped achieve record low contact ratio\'s, low wait times, and handle times resulting in record high NPS scores.As subject matter expert I managed release readiness, product reporting, analysis and dissemination, issue escalations, mitigation and prevention, process review and optimization, support tools and content.Hardware SME, I defined our lab requirements and configuration. Performed regular maintenance and notified the team of changes. As a senior support engineer I was available for technical, process or content guidance to all members of the customer success team, development, program mangers and product managers.

triOS College Business Technology Healthcare

Networking Specialist

RCC Institute of Technology

Electronics Engineering Technician

triOS College Business Technology Healthcare

MCSE + Networking