Mark Reinhardt
Senior Director of Operations @Concentrix
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WORK HISTORY
Senior Director of Operations @Concentrix
Berlin, DE
Operational responsibility for the management of the Convergys Germany East Region, including the quality of service, profitability of the operation and overseeing performance improvements in various Sites
EDUCATION
Georgian College
Aviation Management, Management
Embry-Riddle Aeronautical University
Bachelor of Applied Science (B.A.Sc.), Technical Operations Management
SKILLS
ABOUT MARK REINHARDT
Experienced Director with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Service-Level Agreements (SLA), Customer Relationship Management (CRM), Quality Management, and IT Service Management. Strong operations professional with a Bachelor of Applied Science (B.A.Sc.) focused in Technical Operations Management from Embry-Riddle Aeronautical University.
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