Mark Redley

Director of Transformation @Zellis

Grantham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Director of Transformation @Zellis

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Peterborough, GB

EDUCATION

2018 — 2020

De Montfort University

Masters , Senior leadership and business

SKILLS

LeadershipStakeholder ManagementTeam LeadershipPerformance ManagementFinancial ServicesChange ManagementBusiness StrategyManagementStrategyOperations ManagementCall CentersContact CentersBusiness AnalysisCustomer ExperienceCustomer ServiceBusiness Process ImprovementRisk ManagementTeam ManagementMicrosoft Office

ABOUT MARK REDLEY

I’m a results‑driven transformation leader with a strong track record of improving service delivery, operational performance, and customer experience across complex, multi‑site environments. Known for revitalising underperforming teams and leading large‑scale change, I bring a pragmatic, data‑driven approach to shaping high‑performing cultures and delivering measurable outcomes. My strengths span transformation leadership, operational excellence, strategic planning, workflow optimisation, and end‑to‑end service delivery. I currently serve as Director of Transformation at Zellis, building on senior roles across shared services and operations. Outside of work, I’m a family man who enjoys eating out and watching football.

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Mark Redley — Director of Transformation at Zellis in Grantham, GB | Unifers