Mark Ratikan
- Role
- Senior Training & Content Development Specialist at Adaptation
- Location
- Beacon, NY, US
- LinkedIn followers
- 500 followers
About Mark Ratikan
I have been providing technical training facilitation and documentation development…
Experience
Senior Training & Content Development Specialist
Jun 2020 — Present · New York, NY, US
EUT Content Development & Management - Develops End-user training courses: instructor guides, participant guides, job aids, QRGs, hands-on exercises, knowledge checks, course outlines, presentation decks, & e-learning scripts, info slides, & assessments.* Training Delivery & Facilitation - on-site & remote.* Training Consultation - reviews and improves existing and training programs under development * Manages training-related project resources * Post Go-Live Support - Continuous Service Improvement - EUT Documentation Governance Client work includes:* TransCore - New business system implementation (Integrity)* MOCS (Mayor\'s Office of Contract Services NYC)- Business system upgrade (PASSPort)* Bain & Company - ERP implementation (SAP S/4HANA Financial Management)* CVP (Community Veterinary Partners)- ADP Workforce Now system upgrade.
Education
St. John's University
BA, English Studies, Literature, 4.0 GPA
1995 — 1998
Nassau Community College
AA, Liberal Arts
1986 — 1988
LIU CW Post
BA, History, Education
1988 — 1990
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