Mark Rapoport
Head of Csp Operations @Check Point Software
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WORK HISTORY
Head of Csp Operations @Check Point Software
Overseeing CSP Marketplace and MSSP Operations Teams. Manage and provide leadership to both the CSP Marketplace and Managed Security Service Provider (MSSP) Operations teams, supervising their activities and ensuring that they are working efficiently to meet organizational goals.Support the sales teams by nurturing and managing strategic partnerships. Work closely with sales to develop and maintain relationships with key partners and clients. Pursuing high-value opportunities with clients. Identifying new revenue streams and strategies to increase the company\'s Annual Recurring Revenue (ARR) and profitability.Proficient in drafting, negotiating, and managing contracts. Ensuring that all agreements are legally sound, compliant with relevant regulations, and align with the business\'s overall objectives. Deep understanding of the MSP industry, including the needs of partners and distributors. Redesigned the MSP program to better support the partner community with consolidated reports and transparent pricing structures.Engage with partners and customers directly, understanding their needs and concerns. Communicating contract terms and conditions, handle support issues and escalations, ensuring that issues are addressed and resolved in a timely manner.
EDUCATION
Holon Institute of Technology
B. Sc, Electrical and Electronics Engineering
SKILLS
ABOUT MARK RAPOPORT
Over 20 years of experience in leading global customer success organizations. Building scalable and versatile teams of support engineers, solution architects and deployment engineers - including incident, escalation and performance management. Solution and customer oriented leader, solving challenges through strategic thinking, innovation and creative solutions. Passionate about training, employee’s career path and development, solution design, customer experience and satisfaction.
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